How do I check the status of my order?

A: Upon placing your order, please allow up to 3 to 4 business days to have your order processed. Our warehouses pack your ordered item(s) and ship the package(s) out. Once your order has been shipped, you will receive a tracking number for your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

How long does shipping take?

A: Domestic orders in the United States ship when credit card authorization and verification have been obtained. In-stock items are normally processed and shipped within 3-5 business days (excluding federal holidays). It will normally take 6 to 10 business days. For International orders, please allow up to 30 days. 

Please Note: We will not be able to refund shipping costs as it is directly paid to our providers. 

Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us. Allow up to 35 days for International orders.

Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be deleted.

How do I order on your website? 

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Does American Bait & Tackle provide a quality guarantee for all the products being sold?

A: Absolutely! If you find that the product is different than you had expected or you find damages to the product, contact us immediately and we’ll make it right. Visit our refund policy page for complete details. 

How do I care for the Jewelry? 

A:  All jewelry is nickel and lead-free unless otherwise stated in the page description of that item. Examples are: 14K gold plated brass, Rose gold and White gold-plated brass. To keep clean, wipe with a soft cloth, do not use jewelry cleaner. Remove before applying lotions and before swimming, shower and exercising as some tarnishing may occur. 

I did not receive my package and tracking shows delivered?

A. Contact USPS for assistance. Go online to the USPS website and enter your tracking number, select and complete online request for delayed mail report. American Bait and Tackle is not responsible for mail that is lost by the Postal Office.

 Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you are not satisfied with the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ. Please contact us at support@americanbaitandtackle.com and we will get back to you.